Answers For Gold Members

About Your Benefits

Q: Sometimes when a company changes its name, a lot of other things change. Will that happen now that Preferred Care is MVP Health Care?

A: Your benefits are staying exactly the same. This is truly a change in name only…because we are already the same company. MVP Health Care and Preferred Care combined in 2006. Our offices are staying here in Rochester. Our local Member Services team will remain at 220 Alexander Street in Rochester. Our commitment to supporting the culture and community of the Rochester region is staying the same.

Q: Is my Preferred Care Gold plan changing?

A: All the things that made Preferred Care Gold the nation’s No.1-rated Medicare plan are staying the same. “Preferred Care Gold” will be called “Preferred Gold.” Your benefits stay exactly the same. Your coverage stays the same. Our customer service stays the same.

Q: What about my member ID card?

A: All Preferred Care members received a new ID card in the mail in April. And your member number is staying the same! 

Q: Will my doctor’s office accept my new ID card?

A: Yes. We have already informed all of the doctors, hospitals and pharmacies in our Rochester-area network about the name change. If, for any reason, a doctor’s office is unsure about your new ID card, please ask them to call us at the same phone numbers they normally use to reach us. If you need help with an office issue, you may call Member Services at the same phone numbers you always use. Call us Monday – Friday from 7:00 a.m. to 8:00 p.m. at (585) 327-2480 or (800) 665-7924. TTY users may call (585) 325-2629 or (800) 252-2452.

H3305/H3346 PCG967, PP00593 (01/09)