Answers For Gold Members

About Getting More Information

Q: When should I call Member Services?

A: As always, you should call Member Services:

  • For the most up-to-date list of doctors, hospitals and other health care professionals in our network
  • To change your primary care physician (members can also do this on the Web)
  • To learn more about your benefits
  • If your address or phone number changes (members can also do this on the Web)
  • If you receive a bill, other than for copayments, from a physician or other health care professional or facility
  • If you lose your member ID card or need to update the information on your card
  • When you want to express a concern or make a suggestion about your coverage or treatment
  • For information on allowing a family member, friend or lawyer to help you with questions about your health care plan
  • For help with an appeal or complaint

Q: Will Member Services phone numbers stay the same?

A: Yes! We have all the same phone numbers, answered by the same friendly customer service people. Just like before, Preferred Gold and GoldAnywhere members can call Monday – Friday from 7:00 a.m. to 8:00 p.m. at (585) 327-2480 or (800) 665-7924. TTY users may call (585) 325-2629 or (800) 252-2452.

Q: What Web site should I use to look up my benefits and other information?

A: You can visit mvphealthcare.com (if you go to preferredcare.org, you will be automatically re-directed to our new site) where you can access all the same benefit information and wellness resources. Once there, click on “Members.”

Q: What if I have questions about the name change that aren’t answered here?

A: Please call us Monday – Friday from 7:00 a.m. to 8:00 p.m. at (585) 327-2480 or (800) 665-7924. TTY users may call (585) 325-2629 or (800) 252-2452.

H3305/H3346 PCG967, PP00593 (01/09)