Answers For Employers

About Your Benefits

Q: Sometimes when a company changes its name, a lot of other things change. Will that happen now that Preferred Care is MVP Health Care?

A: Your benefits are staying exactly the same. This is truly a change in name only…because we are already the same company. MVP Health Care and Preferred Care combined in 2006. Our offices are staying here in Rochester. Our local Member Services team will remain at 220 Alexander Street in Rochester. Our commitment to supporting the culture and community of the Rochester region is staying the same.

Q: Is my plan changing?

A: Your benefits stay exactly the same. Your coverage stays the same. Our customer service stays the same.

Q: When will our employees get their new MVP ID cards?

A: New member ID cards were mailed in April. And the member numbers are staying the same! 

Q: Will all the providers in the network accept the new MVP ID card?

A: Yes. We have already informed all of the doctors, hospitals and pharmacies in our Rochester-area network about the name change. If, for any reason, a doctor’s office is unsure about your organization’s new ID card, please ask them to call us at the same phone numbers they normally use to reach us. If you or your employees need help with an office issue, you may call your Account Manager.