Answers For Employers

About Telling Your Employees

Q: What should we tell our employees?

A: We intend to be very clear and upfront in communicating about this to our members, and we encourage you to do the same. The key message to communicate is that this is a change in name only – that we are still the same company and that your employees still have the same coverage. Feel free to direct your employees to call the Member Services Center. Representatives are available weekdays from 7:00 a.m. to 8:00 p.m. (EST) at (585) 325-3113 or (800) 950-3224.

Q: When should we tell our employees?

A: You can tell your employees any time – we informed our members the week of March 9. That way, we can directly answer many of the questions your employees may have…and minimize your time spent answering questions.