Answers For Employers

Top 5 Questions and Answers

Q: How will this affect member benefits?

A: Rest assured: for Preferred Care members, benefits are staying exactly the same. This is a change in name only. Our offices and local Member Services team are staying here in Rochester. Our commitment to supporting the culture and community of this region is staying the same.

Q: What about member ID cards?

A: All Preferred Care members received a new member ID card in the mail in April. And member numbers are staying the same!

Q: Why did Preferred Care change its name to MVP Health Care?

A: In 2006, our companies combined. And now, as we continue to launch new products, services and benefits across our combined service area, we need to simplify to just one name – to be more efficient and less confusing for our members and the many doctors and hospitals in our network.

Q: Why did you choose “MVP Health Care” instead of “Preferred Care”?

A: Both MVP and Preferred Care are top-rated, well-known brand names in their own service areas. MVP Health Care is an independent company serving more than 740,000 members in N.Y., VT. and N.H., including 330,000 members in the Greater Rochester region. We chose the name of the larger plan to make this transition as easy as possible.

Q: What does “MVP” stand for?

A: When MVP began 25 years ago in eastern New York State, it was called Mohawk Valley Physicians Health Plan. As the service area expanded beyond the Mohawk Valley, the name changed to MVP Health Care. MVP is headquartered in Schenectady, N.Y. near Albany.